Shipping policy
Local collection is free, from our store in Rye, East Sussex. Please select this option at checkout and contact us at rae.lifestyle.store@gmail.com to arrange collection.
Online orders are prepared & sent normally within 48 hours of order, if you need an express service please let us know at the time of order.
UK Shipping - from £3 : All UK parcels are sent with a 48 Day fully tracked courier service.
We now ship internationally to USA, Canada, Europe and Australia. Please see below our guide of shipping prices, however our quotes are based on weight & size of the parcel, so if you are interested in several items & the quote at checkout seems high, please email us for a bespoke quote, at rae.lifestyle.store@gmail.com.
All international parcels are sent on DDP terms, meaning the import duties and taxes are covered already, so no surprises (more information below).
Our international lead times are normally 3 - 8 working days. If it exceeds this for any reason will be notify you.
- USA & Canada - from £20
- Europe - from £15
- Australia - from £25
International Shipping & Duties (DDP)
We ship internationally on a Delivered Duty Paid (DDP) basis. This means that all applicable import duties, taxes, and customs fees are included in your order total and collected at checkout — so there are no surprise charges upon delivery.
By paying at checkout, you won't be asked to pay anything additional to your local customs authority or courier when your parcel arrives.
Please note:
- Duties and import taxes collected at checkout are non-refundable, even if you return your order.
- Customs clearance may add additional processing time to your estimated delivery date.
- Delivery times are estimates and do not include customs clearance delays.